Who is entitled to a free boiler replacement?

If you were entitled to a free boiler replacement the first thing you might do is to contact your local waste water company. They will probably have a list of who’s entitled to the boiler replacement.

If you have a spare boiler then use that. Or use the service offered by your local waste water company and the boiler replacement should be free.

If you do not qualify for the free boiler replacement, check with your waste water company about any further charges you are likely to incur.

The waste water company can also give you information about other options for having your boiler replaced.
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What are the different types of water-main replacements?

There are different types of free boiler replacements. To find out more about the different types of replacement for a boiler simply go to the site for your local waste water company.

Most households will pay for a new boiler.

However some households will want to replace a different type of boiler. If this is the case then the local waste water company might require you to get a new heating and air conditioning (HVAC) system for the old boiler. You will probably have to pay a small fee.

Your local waste water company can also give you further information about the type of HVAC system you are entitled to replace. For example, they might be able to tell you whether you have been asked to replace your existing boiler system with a new HVAC system and the cost of the new system. If you do not qualify you should get advice from your local waste water company. The waste water company can also give you further information about the types of HVAC systems the company is providing.

Will I need to pay a penalty if I don’t qualify for a free boiler replacement?

Unless the waste water company has given you a list of eligible households, you will not have to pay a penalty when you do not qualify for the free boiler replacement.

If, however, the waste water company has given you a list of households, you will need to pay a penalty if you do not qualify.

You should check that you have the correct information when you enter into a contract to have your free boiler replaced with a heating and air conditioning system. Your waste water company will not always know as much about your household as can be done through a computer application.

If you’ve already paid a penalty for a replacement, the new boiler will only pay this amount back if you satisfy the new boiler’s eligibility criteria.